SPECIAL PAYMENT AND BILLING INFORMATION DUE TO COVID-19
These carriers are offering special billing and cancellation circumstances during these uncertain times. Please find the carrier below you need and click on the arrow to find out more information.
If your carrier is not listed below please contact us at 815-464-8800.
Auto-Owners Insurance
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Auto-Owners Covid-19 Special Info
Property & Casualty Billing:
Billing representatives can be reached at 1-800-288-8740, Monday-Friday, 8:00 AM to 6:00 PM (EST).
Life and Health Billing:
Representatives can be reached at 1-800-346-0346, extension 51860, Monday - Friday, 8:00 AM to 4:30 PM (EST).
Cincinnati Insurance
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Cincinannati Special Covid-19 info
Suspending all P&C cancellations due to non-payment from March 16th – April 30th (or later if required by an individual state).
Call 877-942-2455.
Encompass Insurance
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Encompass Special Covid-19 info
Encompass is offering a special payment plan that will let you pay what you can for up to two billing cycles without losing coverage or paying a late fee.
After two billing cycles, they’ll spread any money you still owe across the remaining bills in your policy period.
If there’s only one bill left in your policy term, the entire unpaid amount will be due all at once.
We suggest you pay as much as you’re able for each bill in order to reduce the amount you owe later on.
If you are enrolled in automatic payments and you choose the special payment plan, your automatic payments will be suspended during this period of time.
That means your bills will not be automatically paid.
To make payments, use MyEncompass call us at 1-800-262-9262.
EMPLOYERS Insurance
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EMPLOYERS Special Covid-19 Info
Contact our agency for payment arrangements.
Employers is offering immediate relief by placing a moratorium on all billing cancellations. Additionally, all pending cancellations that were effective as of 3/1/2020 have been rescinded.
The moratorium will be re-evaluated by 4/19/2020 for alteration or extension.
Kemper Insurance
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Pekin Insurance
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Pekin Special Covid-19 info
Contact Pekin for payment arrangements.
Visit Pekin's website for more information.
Safeco Insurance
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State Auto Insurance
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State Auto Special Covid-19 info
We understand that many of our customers may experience financial hardship due to COVID-19. Please call our Customer Service team at 833-724-3577.
United HealthCare
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UHC Covid-19 info
https://www.uhc.com/health-and-wellness/health-topics/covid-19
UnitedHealthcare COVID-19 Member FAQ
UnitedHealthcare COVID-19 Employer FAQ
Updated COVID-19 FAQ (Most asked questions)
Q: If a fully insured employer reduces hours for part or all of their workforce in response to the COVID-19 National Emergency, can the company continue to cover those employees?
A: For health plan products: Through May 31, 2020, UnitedHealthcare is temporarily relaxing its requirement that employees be actively working to be eligible for coverage and will allow you to cover your reduced hour employees, as long as you pay the monthly premium. Please note that you must offer this coverage on a uniform, non-discriminatory basis.
Q: Will UnitedHealthcare allow fully-insured clients to continue to offer medical benefits to furloughed or with reduced hours due to COVID-19?
A: Yes, we will temporarily allow it as long as the plan sponsor continues to pay the premiums and offers the option to all furloughed employees on an equal basis.
Q: What continuation of coverage applies if my plan is fully insured and one or more employees are terminated as a result of COVID-19?
A: Standard COBRA and state continuation protocols apply.
Special COVID-19 Enrollment Period (Fully Insured & All Savers)
To assist employees in accessing care, we are providing fully insured Small Business and Key Accounts clients with a Special COVID-19 Enrollment Opportunity to enroll employees who did not previously enroll in coverage.
- The enrollment opportunity will extend from March 23, 2020, to April 6, 2020.
- Customers are not required to adopt the Special COVID-19 Enrollment Opportunity. Because of this, no opt out action is required on their behalf. UnitedHealthcare realizes each situation is unique, and each customer must make its own decisions on the enrollment opportunity.
- Dependents, such as spouses and children, can be added if they are enrolled in the same coverage or benefit option as the employee.
- Standard waiting periods will be waived; however, existing eligibility and state guidelines will apply.
- Employer eServices will allow enrollments as qualifying events and will suppress the waiting-period warning messages so that customers can enroll in benefits without getting a warning.
- Enrollment changes will take place effective April 1, 2020. Prior effective dates are not permitted.
COVID-19 Premium Extensions
For COVID-19 related payment extension requests, UHC will consider requests received directly from customers. The customer should call billing directly at 1-888-842-4571 M-F 8:00am-8:00pm ET to request the extension. Brokers are not able to call on the customer’s behalf for this type of extension.
COVID-19 Webinars
United Healthcare is going to continue to provide ongoing communications on a weekly basis to ensure a predictable and reliable source of information for our partners and customers.
The schedule for this week is:
- Brokers and Consultants: Tuesday, 3/24 11-12pm CT Event Link
- Self-Funded and UMR clients: Tuesday, 3/24, 1-2pm CT Event Link
- Fully Insured and All Savers clients: Wednesday, 3/25, 11-12pm CT Event Link
BlueCross BlueShield
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BlueCross BlueShield Special Covid-19 info
For payment relief options, you can try to call Blue Cross direct at 800-414-7147, and try to negotiate payment options.
EMC Insurance
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EMC Special Covid-19 info
EMC Insurance Companies is placing a 30-day hold on cancellations for non-payment of premium for those policyholders experiencing hardships during this time.
Late payment notices or late fees will not be issued from March 19, 2020, through April 17, 2020. This is an extension of the grace period for our customers directly impacted by the COVID-19 situation.
Contact our agency so we can work with EMC on your behalf.
Hartford Insurance
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Hartford Special Covid-19 info
Policyholder services (PHS) customers should go to business.thehartford.com to register for/access online service or call 866-467-8730
Billing grace period:
We will help your personal and commercial lines customers who are having financial difficulty because of COVID-19. You can contact the applicable service area (listed in the attached document) for help with billing or payments issues. If your customers contact us directly, we will provide assistance.
We will be suspending cancellations for non- payment until May 1, 2020, and we will not be assessing late fees for premiums due on or before May 1, 2020.
We hope this grace period will help give customers the breathing room they need to weather this crisis. We will revisit and timely consider this suspension based on the facts and circumstances that develop over the next five weeks.
We will also continue to comply with any directives issued by state departments of insurance on billing issues.
MetLife Insurance
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MetLife Special Covid-19 info
Call 800-680-3354.
Reasonable billing accommodations to impacted customers allowing for premium deferrals up to 30 calendar days from the original premium due date.
- This communication does not cease cancellation activity and the 30 day bill hold would not be applied automatically.
- The customer must request the bill hold and the premium does remain due after the holds are released.
- We will continue to monitor all individual state compliance items and invoke actions necessary to any new directives we receive.
Progressive Insurance
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Selective Insurance
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Selective Special Covid-19 info
Contact Center can be reached at 800-735-3284 to make payment accommodations.
Society Insurance
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Society Special Covid-19 info
Flexible payment options through April 30th.
To discuss alternate payments options contact billing@societyinsurance.com or 888-576-2438 ext. 5522.
West Bend Insurance
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West Bend Special Covid-19 info
Suspending cancellations for non-payment March 23rd – April 19.
Will continue to receive invoices and outstanding amounts due. If set up on EFT, payments will be processed as normal unless we request it changed.
Due expected increase in phone calls it is preferred that we or customers contact billing@wbmi.com.
Utica Insurance
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Utica Special Covid-19 info
https://customer.uticanational.com/index.php/email/emailWebview
• Granting a 30-day grace period on payments that are due – please call 800-598-8422 to discuss any accounts where this is necessary. Will work to spread the amount owed across their remaining payments.
• Waiving late fees for all policies.
• No longer charging a fee to take payments over the phone with a customer service representative.
• Will be increasing our limit on credit card payments from $10,000 per payment to $500,000 per payment.